To the agencies we partner with:
Exclusivity, Loyalty, and Confidentiality
We take great pride in being exclusive to resellers: design and online marketing providers, agencies and consultants. Endlessrise is strictly NOT open to accommodate other companies who would rather be our clients.
Endlessrise was the first company in the world to exclusively service resellers or outsourcing partners within the design and online marketing sphere. It should be a necessity to any agency looking to outsource their Internet marketing to make sure that their outsource vendor does not accept direct clients.
It is a very confidential relationship but vendors can turn into competitors overnight because client information is wide open. Although you might be in a non-compete agreement with an outsourcing vendor, if you stop using their services, nothing is stopping them from taking the information they learned from you and your sales strategies and entering your marketing niche or approaching your clients. The reason why Endlessrise is strictly NOT open to the public is because in the early stages of the company, several vendors turned into competitors and the executives pledged to never again trust an outsourcing company that is open to the public.
Quote from Paul, “The way I see it is, if I am an agency relying on an outsource to fulfill my online marketing and design services… I want them to model as close as possible what it would be like to have my own in-house team. That is the highest level of attainment that any outsource can achieve from a personal services standpoint… to mimic that of a well ran in-house team. Now picture yourself having an in-house team and the same team that is handling your work in your office is also handling work for their own direct clients as well. You get the picture? That would never happen and that’s why we won’t let that happen with the ER business model. We simply have too much respect for the agencies we work for to disrespect them like that”.
It is imperative to us that we instill trust in the agencies we partner with and this trust can only be 100% established if we do not accept the same clientele of those agencies we partner with. Of all the competitors we have researched who claim they are not open to the public and only service resellers, we found that every single notable competitor either has a sister website accepting direct clients, or accepts requests over the phone for direct clients. You are welcome to call Endlessrise anytime and test our loyalty by asking if we will accept a direct client of any $ amount and you will see proof of our exclusivity. It is the pledge of Endlessrise that we will not accept any direct clients and have no other entities, sister websites, or any other referral or equity partnerships in places where we engage in business with direct clients.
As always, the passion of Endlessrise to their role as an outsource shines through in our dedication to being the best partner we can be. Trusting the confidentiality and the security of your clients from a competition standpoint should never be a concern while doing business with Endlessrise because of our strict and dedicated business model.
Being able to trust your outsource to hold the confidentially of your clients in hand and to 100% trust them to not steal your clients is step 1 of course. We understand that the sole purpose of our relationship with you is to provide you with the services. We also understand that your name is on the line and if your outsource does not provide a quality and timely service, that not only is your name on the line but so is the existence of your company. Taking this into consideration, we truly are your partners in business.
Endlessrise has been in business, as an exclusive online marketing and design reseller company longer than any other company in the world. There are those that claim they are the original, and if you look at the date they bought their domain name or track down their history you will find the answer to who pioneered the private label marketing and design industry real fast. Many companies that were already in business as marketing and design firms followed suit into the private label niche, but for those who were looking for a reseller entity when Endlessrise started there is no question as to whom was the only company pioneering that path as the exclusive business model.
The focus of Endlessrise to only servicing resellers or outsourcing partners has everything to do with our level of quality of the services we provide. Within our business model, we do not engage with your clients, and this creates a very unique position for us to be in. There are many considerations to take regarding private label services when structuring teams, to customer support, and to the technologies we build. Every ounce of funding and focus goes into building better services, staff, and technologies for the agencies we partner with. This focus is the central driving point to what makes Endlessrise so trusted as a quality service provider.
The quality of work is shaped by methodology, intelligent software, procedures, workflow, hands-on staff training, quality control, KPIs, and ongoing performance measurement. To truly provide a quality marketing service it takes time to hire the right people and setup the right methodology. We have the ability to analyze current campaigns and know if our methodology is working or not, and switch up our methodology accordingly. In regards to meeting deadlines, this should be of little concern. Endlessrise has a large employee base, and we work overtime on weekends before we run late on deadlines. Making sure we hit our deadlines requires employee retention, intelligent and timely recruiting, tracking work quantity trends so we can hire ahead of time, managers calling overtime before we get behind on schedule, and an overall collective will from the operations team to want to meet deadlines. Endlessrise has performance rewards programs in place to keep staff motivated to work fast, to provide a high quality of work, and strive towards perfect attendance.
It is true; there is honestly no 100% surefire way to ensure that we offer a high level of service without doing business with us. We are too big to not be able to come up with hundreds of successful case studies, and too big to not be able to come up with countless testimonials and references. The best way to test any outsource provider is to test them.
When you ask us questions, you get direct answers. Our founders have been in your shoes and it is very important to them that you never put yourselves in the situation that they were in when their vendors could not support them. Expect from us professionalism, competence, dedication, commitment, exclusivity, confidentiality, loyalty and support. Our business model and services were built solely for you to help you succeed.
Professionalism and Customer Support
So we have covered the competition factor, and the conversation about quality of work, but what about communication and customer support? Communication and customer support is a huge factor and a complete necessity when working with any outsource. We at Endlessrise strive to provide top notch customer support.
Phone Support and Scheduling Meetings
With over 20 phone representatives supporting Eastern Time Zone (New York Time) business hours, you can’t help but be pleased with our availability. Endlessrise has ongoing customer support training for all phone representatives. In our trainings, we instill professionalism, focusing on providing direct answers, and collaborative support in case the representative cannot answer your question. It is very important that different departments have open communication channels so your questions are answered as fast as possible.
Of course not everyone will be available when you call in, and in those circumstances you can always set a meeting. We understand your time is valuable and we do not want you to get the “run around” when trying to contact a specific person, so we have setup a meeting scheduler page for those important ‘time critical’ issues.
Reach out and book a meeting with anyone from the CEO to General Customer Support by clicking here: booknow.so/endlessrise
Many people find phone calls to be undesirable and prefer to handle other business matters while chatting on the side. In the event that you desire chat support over phone support, we also provide that. Whether you need to talk to customer support, sales consultants, Web design team, PPC team, social media team, campaign management, or even your account manager you will be given their Skype contact information and can catch them on Skype from 9am to 5pm EST (New York) Time zone.
Since we do not provide 24-hour phone and chat support, tickets are a necessity. Given the nature of our business, support tickets are vital, and so is providing a timely response to support tickets. Endlessrise has developed a multi-million dollar dashboard that includes our own custom-built communications system. Not only does our support tickets system work well for you, but you can also use it for your clients. We have advanced tracking on all support tickets and you control your own email notifications based on comment updates, due dates, and reminders. Our communications systems are always evolving as we have a staff of 10 developers working day in and day out to make sure we evolve faster than your requests come in.
Our Pledge to Great Customer Support and Communication
We pledge to always strive to provide direct and timely customer support keeping professionalism at the forefront of our words. From hiring, to training, to evolving, we pledge to always keep your best intentions in mind and work to providing support to enhance our partnership and not to simply pacify it.
When you have issues or concerns that are not met you will always be provided a point of escalation. If those escalations are not addressed accordingly you will always be able to take your concerns directly to the CEO. At Endlessrise, we pledge to provide you with complete open communication avenues, and the freedom to escalate issues to the top of the chain at will.
From the CEO himself, “If our partners are not able to get the answers they need, if their issues or concerns are not met, or if they simply have miscellaneous concerns they want to address with me, my calendar is open to them. I live and breathe this business and it is important that the issues go directly to my desk if not being met by our staff. At Endlessrise we do not ignore issues or complaints; we listen well and consider them an opportunity to improve our business. One of the greatest downfalls to businesses that do not evolve is their lack of action and attitude towards complaints or issues raised to them. It takes bandwidth and staff to implement changes, but this is something we have in place and we react rapidly. “
We are committed to help you become as successful as humanly possible and so we provide webinars conducted by our President and CEO himself, Paul Stinemetz, to keep you updated on trends about online marketing such as Google search algorithm updates, social media, as well as tips to help you generate more leads, close more sales, manage proposals and projects with our online dashboard.
We are bringing together successful resellers and resource speakers to our webinars who volunteer to share their experiences and knowledge on running successful campaigns to help other resellers. Our webinars and the online dashboard are now geared to become a hub and repository of collective knowledge to benefit everybody as our partnerships grow and extend into building a dynamic community. We do all this to help you accelerate into higher degrees of success.
Bi-weekly webinars are important to keep you up to date and engaged. They also show you that we are engaged and keeping up with all of the search engine trends. Many of the newsletters are assimilated from portions of the webinars, but newsletters will not give you the sense of community that the webinars provide. When you attend webinars you will witness other partner agencies (resellers) volunteering their time to help educate you. Why in the world would another marketing agency who uses our services volunteer to help educate your agency? They do this because they do not consider you to be competition and they understand that if they step up and give back to the Endlessrise community that it will prompt another agency to do the same next week. When everyone comes together and shares trade secrets and tips, it forms a VIP community and Endlessrise is very proud to host such an amazing community of loyal partners. This is where the slogan comes from, “It’s not just outsourcing, its Endlessrise”. Meaning, we are not just an outsource, but a collective community of agencies and service staff to help you be as successful as possible.
Sign up for a Reseller Account with us now or call 323-313-1234.Sign up Now!